Frequently Asked Questions
Everything you need to know about shopping sustainably with Tentree.
How does Tentree plant ten trees for every purchase?
We partner with charitable organizations across the globe to plant ten trees for every single item sold. You will receive a unique code with your order that allows you to track where your trees are being planted.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that certain final sale items may not be eligible for return.
How long will it take for my order to ship?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor its progress.
Are your materials sustainably sourced?
Yes, we prioritize the planet by using recycled polyester, organic cotton, TENCEL, and hemp. Our goal is to provide high-quality apparel with the lowest possible environmental footprint.
Do you ship internationally?
We currently ship to a wide variety of countries including Canada, the United States, and many nations across Europe and Oceania. Shipping rates and delivery times vary by destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.